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APPLICATION SYSTEMS SUPPORT ANALYST

  • Full Time
  • Anywhere

PURPOSE:

Responsible for Supporting the business on first line support related tasks. He/She will be the point of contact between ICT and the CIC General Business (GB) staff as the first line of support on critical business systems related issues. These include tasks such as setting up new users, installing application software, deployment of application Change Request Patches, Gathering Technical requirements, carrying out technical UATs, doing RCA on reported issues as well as issuing recommendations and following up with the vendors on such issues to closure.

PRIMARY RESPONSIBILITIES:

  • Provide support for General Business Systems i.e. core system, portals and mobile apps in line with ICT service delivery agreement.
  • Onboarding and offboarding of users in systems in line with the ICT policy.
  • Conduct system user trainings and knowledge transfer in collaboration with the business.
  • Analyse system issues/gaps and offer solutions to resolve or escalate to the vendor for resolution.
  • Analyse business requirements and advise on technical feasibility for implementation.
  • Conduct minimal software development tasks i.e. developing reports, maintain existing systems integrations, core system codes.
  • Collaboratively work with system vendors to implement systems change requests in line with the business requirements.
  • Ensure quality of system patches by validating vendor deliverables in line with change management processes.
  • Review and document system controls, incidents, and recommend corrective actions.
  • Conduct disaster recovery procedures in line with risk and compliance guidelines.
  • Review and verify systems back-ups on a daily basis, and conduct back up restore tests in UAT on a quarterly basis in collaboration with the database administrator.
  • Continuously conduct and report internal vulnerability assessments of systems to address identified vulnerabilities in liaison with information security and risk subsections.
 
Key Skills, Knowledge, Experience and Behavioural Competencies
These are defined as;

Proficiency Level Description
Essential E
Desirable D

Academic and Professional Requirements

Particulars Detail Specific Field or Qualification  Need

Type
Education Bachelor’s Degree Bachelor’s degree in an ICT related field from a reputable university E
Professional Qualifications CCNA, ITIL, CompTIA, SQL, Oracle Database Systems E

Experience Required:

 Description Required years of experience  Need Type
Relevant experience 3 E

Behavioural Competencies

These are defined as:

  Proficiency Level  Proficiency Definitions
Level 2

 

 Basic (B1)

 

 ·      Applies the competency in somewhat difficult situations.

·       Requires frequent guidance

 

Core Competencies  Proficiency Required
1.    Customer Focus B
2.    Business Acumen B
3.    Driving Innovation B
4.    Driving Business Performance B
5.    Negotiation and Influence B
6.    Effective Communication B
 

Leadership Competency Proficiency Required
  1. Planning and organizing
 B
  1. Accountability
 B
  1. Quality Decision Making
 B
  1. Building Partnerships
 B
  1. Continuous Learning
 B
  1. Emotional Intelligence
 B
  1. Conflict Management
 B
Special Position Requirements (Optional section: any travel, security, hazard or related special conditions which apply to the position)
·         The role holder may be required to travel to distant branches or wherever the Company has any interest.

·         Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.
CIC Insurance Values
CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance;

  • Integrity- Be fair and transparent
  • Dynamism- Be passionate and innovative
  • Performance- Be efficient and results driven
  • Co-operation- Live the Co-operative spirit

Job Profile Sign-Off

In the performance of their respective tasks and duties, all employees are expected to conform to the following;

  1. Perform quality work within deadlines, right first time with or without direct supervision.
  2. Interact professionally with other employees, customers and suppliers.
  3. Work effectively as a team contributor on all assignments.
  4. Work independently while understanding the necessity for communicating and co-coordinating work efforts with other employees and organizations.
  5. Unconditional positive regard for customers.

 

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through:  https://cic.co.ke/career/ clearly indicating the position being applied for.

The application should reach us by close of business on 12th April 2024. Please note only short-listed candidates will be contacted. If you do not hear from us by 11th May 2024 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.  

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