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  • Full Time
  • Anywhere


The incumbent shall be responsible for doing administration on retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.


  • To manage the existing pensions schemes;
  • Attend Board of Trustees meeting as the administrator and take minutes when required and generally advise the Trustees;
  • Attend Board of Trustees meeting and present the Fund Administrators report;
  • Attend the Annual General Meetings of members and take minutes when required;
  • Attend the annual General Meeting of the members and present the Fund Administrators Reports;
  • Ensure Compliance with Retirement Benefits Authority and KRA on various pension schemes, including licensing by RBA;
  • File various returns with RBA including quarterly returns;
  • Guide new schemes in the registration process with RBA & KRA;
  • Main record of member contributions, update the member statements and issue the statements at the end of the year to members;
  • Calculate withdrawal benefits for members leaving the scheme;
  • Assist in drafting of the Trust Deed & Rules and updating from time to time;
  • Record keeping both soft files and hard files as necessary;
  • Train Trustees & Members in the schemes; and
  • Any other relevant duties as assigned from time to time

Academic, Professional and Technical Competencies

These are defined as:

Proficiency Level Description
Essential E
Desirable D

Academic and Professional Requirements

Particulars Detail Specific Field or Qualification Need


Education Bachelor’s Degree Bachelor’s degree in a business in a related      E
Professional Qualifications  Progress towards Qualification in IIK or ACII D

Behavioral Competencies

These are defined as:

Proficiency Level  Proficiency Definitions
Level 3





•     Applies the competency in difficult situations.

•     Requires occasional guidance.

•     Frequently questions the status quo and looks for new ways of doing things.

•     Proactively confronts challenges in job role.

•     Regularly applies coaching and mentoring skills to team.

Level 2


Basic (B) •     Applies the competency in somewhat difficult situations.

•     Requires frequent guidance.

•     Knows when and where to refer.

•     Requires regular coaching and mentoring to attain required standards in job role

Level 1 Aware (A)


•       Applies the competency in the simplest situations.

•       Requires close and extensive guidance.

Core Competencies Proficiency Required
1. Customer Focus A
2. Business Acumen A
3. Driving Innovation A
4. Driving Business Performance A
5. Negotiation and Influence A
6. Effective Communication A


Leadership Competency Proficiency Required
                1.         Planning and organizing A
                2.         Accountability A
                3.         Quality Decision Making A
                4.         Building Partnerships A
                5.         Continuous Learning A
                6.         Emotional Intelligence A
                7.         Conflict Management A


Academic, Professional and Technical Competencies Required:

Essential Knowledge/Skills and Experience Required:

•       Minimum of Two (2) years’ experience in pension administration in the pension sector with at least 1 years of experience in client relationship management.

•       Technical competence in insurance and pension administration

•       Excellent communication and presentation skills

•       Problem solving skills

•       Excellent customer care skills


Desirable knowledge/skills and Experience Required:

•       Excellent interpersonal skills

•       Computer literate in MS Office and other office applications

•       Basic knowledge of regulations by AKI and IRA


Special Position Requirements (Optional section: any travel, security, hazard or related special conditions which apply to the position)
The role holder may be required to travel to distant branches or wherever the Company has interest.

Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification


If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: clearly indicating the position being applied for.

The application should reach us by close of business on 3rd April 2024. Please note only short listed candidates will be contacted. If you do not hear from us by 30th April 2024 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.  

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